A General delivery and business conditions issued by Substyle, JSC, Višinskio st 70-1, Kaunas, Lithuania for private customer mail order transactions.
 
1. Order cancellation
2. Return guarantee
3. General Warranty Information
4. Pricing, terms, methods and dates of payment
5. Delivery conditions
6. Place of jurisdiction and legal system
7. Data protection
 
 
1. Order cancellation
You can cancel your own order online anytime before the order is processed. To do this, simply login to your account and click on "Order History", click on the order you wish to cancel and you will see a text box in which you can enter your reason for cancellation. Once you have entered your reason, click the "Cancel" button and your order will be canceled.
If you wish to cancel a single item from your order, you can contact us at +37061603671 or through our email request form and we can remove single items from your order.
If you would like to add an item to your order or switch to a more expensive item, you will need to cancel your order and place a new one. You can do this yourself or you can call us at +37061603671 for assistance.
If your order status is "Processing" or "Shipped," no changes or additions can be made to your order and it cannot be canceled.
 
2. Return guarantee
You can send us the article back without any reasons within 14 days. The period starts when you receive the products and this information in written form. Please send us the goods completely and in the original packaging back.
To comply with the terms it is necessary to send the articles back just in the term of two weeks. Please send the goods or your request to the following address:
SUBSTYLE, JSC
Višinskio st 70-1,
Kaunas, Lithuania

When the return is effective, the received benefits inclusive using advantages must be given back. If the article is in a worse condition than at the time of delivery, Substyle, JSC has the right to demand compensation. This does not apply for the check of the good as it would be possible in one of our stores. The customer can avoid the demand for compensation by not using the product like the owner and refrain everything which can reduce the value of the article. Please notice that the return guarantee does not apply for unsealed software, for newspapers, magazines and for goods, which where composed to customers specifications or composed definitely for your personal requirements. If you are dissatisfied, please contact us. We are sure, that we will find an appropriate solution. 
 
3. General Warranty Information
Warranties for all products sold at Substyle, JSC vary product by product. All warranties are provided by and serviced by the manufacturer of the corresponding product. Where no specific agreement has been made individual products are subject to the statutory warranty period of 14 days. Neither the manufacturer nor Substyle, JSC will be responsible for freight of items requiring warranty service.
 
4. Pricing, terms, methods and dates of payment
The prices indicated are subject to confirmation and include value added tax which is presently fixed by law at 18%. The prices for order shipments and the prices in the store can be different, but they are valid at the time of order in our Online-Shop. The prices indicated at the time of ordering are valid.
The length special offers and promotions are valid will be stated specifically on the appropriate page in our Online-Shop.
Please note, that shipping charges will be calculated additionally!
Methods of payment
We offer the following methods of payment in our shop to all our customers:
Prepayment via wire transfer. You pay by bank transfer and we deliver the articles as soon as the contract price is credited to our account. More details you get at the end of your order.
 
5. Delivery conditions
Use our comfortable delivery. We send your article by post or courier. Delivery is made by "Lietuvos Pastas", only on conditions of a 100 % down payment. Prices of the goods are final and already include all taxes.
When you shop at Moytoy.eu we try to provide you with fastest service. All in-stock orders with verified addresses placed and paid before 3pm will ship out on the same day (orders placed on the weekend will ship on Monday). For our abroad customers we offer a delivery in 3-12 working days depending on delivery address. 
 
6. Place of jurisdiction and legal system
If the buyer does not live or have his place of jurisdiction within Lithuania or if he changes his place of jurisdiction after a contractual obligation has been entered or his normal place of jurisdiction is outside the Federals State of Lithuania, then the exclusive place of jurisdiction shall be our headquarters. This applies, also when the place of dwelling or normal premises for the buyer are not known at the time of a claim.
The contract shall be governed by Lithuanian Law.
All services and provisions resulting from any contractual agreement will be represented and fulfilled by Substyle, JSC, Višinskio st.70-1, Kaunas, Lithuania represented by the Deputy Director Dalius Pocevičius and registered in Kaunas under no:301495564.

7. Data protection
We reserve the right to store all customer data in compliance with the legislation stated by the federal data protection act.
We guarantee our customers that we abide to protect their personal details. Our registered customers have the right to access their free of charge stored personal information. Furthermore they can amend or delete details or request Substyle, JSC to delete data for them.
The way data is used can be defined in the user profile once logged on, just as the user can delete any profile if preferred.
Substyle, JSC draws special attention to the fact that no personal data will be accessed and passed on to a third party without receiving previous permission from the customer. All shop sides which may contain personal details will be transferred only when encrypted.
Your orders will be saved in our database. Should you lose your order confirmation, please contact us per e-mail. We will send you your order details forthwith. Should you have further questions or any suggestions based on our data protection regulations, please write us guste[at]moytoy.eu